ABSTRACT
Purpose: This study aims to build on embedded approaches to stakeholder management and examines how organizational decision-makers consider social responsibility toward proximal stakeholders in crises that encompass an entire system of stakeholder relationships. Design/methodology/approach: Within a criterion-based sample of eight Latin American private universities, this paper develops in-depth exploratory case studies to examine the prioritization of stakeholders in higher education institutions’ decision-making during the outbreak of the COVID-19 crisis. Findings: Contrary to the notion that during crises organizations prioritize stakeholders that provide resources that are critical to survival, this study finds that in contextual crises stakeholder management is informed by social responsibility. In addition, the findings suggest that crises may be tipping points for changes toward mission-driven approaches to governance. Practical implications: Acknowledging the roles of social responsibility and proximity in stakeholder management during contextual crises allows for more informed governance of organizations that face disruptions in their system of stakeholder relations. Originality/value: This study contributes unique insights into the decision-maker’s prioritization of stakeholders during the COVID-19 crisis. The uncertainty associated with the emerging “new normal” allowed for an extreme test of socially embedded versus resource-oriented approaches to stakeholder management. © 2021, Emerald Publishing Limited.
ABSTRACT
COVID-19 has exposed a series of economic, environmental, and social vulnerabilities as part of the exacerbation of the contradictions and conflicts that characterized daily urban life. This study proposes some general lines of research that must be taken up to redefine the academic study on the urban agenda and the definition of politics that aim to advance towards urban sustainability and resilience. The methodology was based on a qualitative documentary analysis that allowed the search, selection, and critical synthesis of scientific bibliography according to the research categories proposed. The results show three general lines of research that can be considered to investigate cities about the processes of sustainable urbanization and resilience to the socio-territorial effects of COVID-19. The study discusses how urban sustainability and resilience have been addressed by those proposals derived from smart cities and based on ecological urbanism, while it is necessary to rethink urban research towards the transition for urban sustainability and resilience.
ABSTRACT
COVID-19 has exposed a series of economic, environmental, and social vulnerabilities as part of the exacerbation of the con-tradictions and conflicts that characterized daily urban life. This study proposes some general lines of research that must be taken up to redefine the academic study on the urban agenda and the definition of politics that aim to advance towards urban sustainability and resilience. The methodology was based on a qualitative documentary analysis that allowed the search, selection, and critical synthesis of scientific bibliography according to the research categories proposed. The results show three general lines of research that can be considered to investigate cities about the processes of sustainable urbanization and resilience to the socio-territorial effects of COVID-19. The study discusses how urban sustainability and resilience have been addressed by those proposals derived from smart cities and based on ecological urbanism, while it is necessary to rethink urban research towards the transition for urban sustainability and resilience. © 2021, University of Cienfuegos, Carlos Rafael Rodriguez. All rights reserved.